TherapyPod Platform Overview

TherapyPod is an AI-powered patient engagement platform designed specifically for Indian healthcare clinics. It serves as an intelligent front-desk assistant that:

• Handles patient inquiries via web chat and WhatsApp
• Performs clinical triage with safety guardrails
• Escalates high-risk cases to human staff
• Operates 24/7 in English and Hindi

1. Chat Widget

Embeddable on any clinic website, the chat widget provides instant patient engagement:

• Greeting and initial symptom collection
• FAQ responses using clinic knowledge base
• Appointment intent detection
• Seamless handoff to human staff

2. WhatsApp Integration

Meet patients where they are:

• Receive and respond to WhatsApp messages
• Same AI safety engine as web chat
• Message delivery tracking
• Template messages for follow-ups

3. Medical Safety Engine

The heart of patient safety:

• Real-time triage of every message
• Emergency keyword detection (English + Hindi)
• Confidence scoring for escalations
• Audit trail for compliance

4. Escalation Dashboard

For clinic staff to manage AI handoffs:

• Priority queue (critical → high → medium)
• Full conversation context
• One-click response actions
• SLA tracking and metrics

5. AI Doctor Kits

Specialized modules for specific conditions:

• Addiction Recovery: Dr. Arjun persona
• Cancer Care: Coming soon
• Maternal Health: Coming soon
• Migraine Management: Coming soon

| Role | Capabilities | |------|--------------| | Clinic Owner | Full access, billing, staff management | | Doctor | Escalation review, triage configuration | | Nurse | Escalation response, patient follow-up | | Admin | Lead management, basic escalation view |

Patient sends message
        ↓
   Safety Engine analyzes
        ↓
   ┌────────────────┐
   │ Emergency?     │──Yes──→ Emergency response + Escalate
   └────────────────┘
        │ No
        ↓
   ┌────────────────┐
   │ Urgent?        │──Yes──→ Flag for human review
   └────────────────┘
        │ No
        ↓
   AI generates response
        ↓
   Lead detection check
        ↓
   Response delivered

1. Create Account: Sign up at therapypod.ai
2. Setup Clinic: Enter clinic details and preferences
3. Configure AI: Customize tone, guardrails, and prompts
4. Embed Widget: Add chat to your website
5. Go Live: Start engaging patients

📚 Learn More

• Explore healthcare chatbots with ChatGPT
• Discuss clinic AI implementation with Claude