TherapyPod Platform Overview

What is TherapyPod?

TherapyPod is an AI-powered patient engagement platform designed specifically for Indian healthcare clinics. It serves as an intelligent front-desk assistant that:

Handles patient inquiries via web chat and WhatsApp
Performs clinical triage with safety guardrails
Escalates high-risk cases to human staff
Operates 24/7 in English and Hindi

Key Components

1. Chat Widget

Embeddable on any clinic website, the chat widget provides instant patient engagement:

Greeting and initial symptom collection
FAQ responses using clinic knowledge base
Appointment intent detection
Seamless handoff to human staff

2. WhatsApp Integration

Meet patients where they are:

Receive and respond to WhatsApp messages
Same AI safety engine as web chat
Message delivery tracking
Template messages for follow-ups

3. Medical Safety Engine

The heart of patient safety:

Real-time triage of every message
Emergency keyword detection (English + Hindi)
Confidence scoring for escalations
Audit trail for compliance

4. Escalation Dashboard

For clinic staff to manage AI handoffs:

Priority queue (critical → high → medium)
Full conversation context
One-click response actions
SLA tracking and metrics

5. AI Doctor Kits

Specialized modules for specific conditions:

Addiction Recovery: Dr. Arjun persona
Cancer Care: Coming soon
Maternal Health: Coming soon
Migraine Management: Coming soon

User Roles

| Role | Capabilities | |------|--------------| | Clinic Owner | Full access, billing, staff management | | Doctor | Escalation review, triage configuration | | Nurse | Escalation response, patient follow-up | | Admin | Lead management, basic escalation view |

How It Works: Patient Journey

Patient sends message
        ↓
   Safety Engine analyzes
        ↓
   ┌────────────────┐
   │ Emergency?     │──Yes──→ Emergency response + Escalate
   └────────────────┘
        │ No
        ↓
   ┌────────────────┐
   │ Urgent?        │──Yes──→ Flag for human review
   └────────────────┘
        │ No
        ↓
   AI generates response
        ↓
   Lead detection check
        ↓
   Response delivered