Clinic Success & Onboarding Manager

The Opportunity

Get our five pilot clinics up and running, then keep them running well. You will handle setup, train doctors, nurses, and front-desk staff, and make sure each clinic uses the platform every day.

What You'll Do

• Onboard each pilot clinic: account setup, WhatsApp connection, website chat installation, and staff accounts.
• Train doctors, nurses, and front-desk teams on daily workflows, from reviewing escalated cases to managing patient enquiries.
• Track how each clinic is doing, including how quickly staff review escalated cases, and report it honestly every week.
• Be the first call when a clinic has a problem. Document the issue and get it to engineering.
• Run weekly check-ins and monthly reviews with each clinic.
• Turn what you learn into a playbook that takes a new clinic live in under two weeks.
• Work with the Clinical Safety Lead on training staff to review AI conversations and flag misses.
• Travel to clinics regularly and spend time at the front desk during busy hours.

Who You Are

• 4+ years in customer success, implementation, or operations for healthcare or software products in India.
• Have worked directly with Indian clinics, hospitals, or diagnostic centers.
• Fluent in Hindi and English. Able to train a nurse and brief a clinic owner in the same visit.
• Organized: you work from playbooks, checklists, and numbers.
• Comfortable with WhatsApp Business, CRMs, and dashboards. Can troubleshoot a setup issue yourself.
• Patient and persistent. Clinics adopt at their own pace.

What We Offer

• Competitive salary and benefits: We value our people and pay them accordingly.
• Remote-first work: Work from anywhere in India, with travel where the role calls for it.
• Direct impact: Your work reaches real clinics and patients within weeks.
• Early responsibility: You will be one of the first people in your function, with room to grow as the company grows.